Lesson 2 of 5 in For small business owners
Write customer response templates
You answer the same questions 20 times a week. Templates turn 5-minute replies into 30-second edits.
Do this
List 3 common customer questions you get. Ask the AI to write warm, professional response templates for each.
Try it now
Copy this prompt and list your 3 most common customer questions:
>I own a [type of business]. These are the 3 questions I answer most often:
1. [Question 1]
2. [Question 2]
3. [Question 3]
Write warm, professional response templates for each. Each under 80 words. Include a call-to-action when appropriate.
Check yourself
Do the templates sound like YOUR voice? Are they short enough that customers will actually read them?
What just happened
Templates are the small business owner's best friend. AI drafts them in your tone if you describe it ('warm but professional'). You save them in your notes and copy-paste with minor edits. One hour of setup saves 10+ hours per month.