Lesson 4 of 5 in For small business owners
Summarize customer reviews for insights
Your reviews contain gold — patterns about what customers love and hate. AI can extract those patterns in 60 seconds.
Do this
Copy 10–15 of your recent Google/Yelp reviews. Ask the AI to summarize themes, praise, and complaints.
Try it now
Copy this prompt and paste reviews where it says [PASTE REVIEWS]:
>Here are recent customer reviews for my business. Summarize: 1) Top 3 things customers praise, 2) Top 3 complaints or suggestions, 3) One action I should take this week based on the reviews. Be honest — don't sugarcoat complaints.
[PASTE REVIEWS]
Check yourself
Did the AI spot a pattern you hadn't noticed? Is there one clear action to take?
What just happened
AI excels at pattern extraction from unstructured text. 15 reviews become 3 themes. The skill is asking for action, not just summary. 'What should I do this week?' forces the AI to prioritize.