Lesson 2 of 5 in For tradespeople
Respond to customer texts professionally
Texting is fast but easy to misread. A well-written text builds trust. A rushed one loses jobs.
Do this
Think of a common text you get from customers: 'Are you available Tuesday?' or 'How much for X?' Ask the AI to write 3 response options.
Try it now
Copy this prompt and describe a text you get often:
>I often get texts from customers asking: "[common question]." Write 3 responses: 1) Short and direct (for busy moments), 2) Warm and detailed (for building relationships), 3) Professional with next steps (for new customers). Each under 50 words.
Check yourself
Do all 3 responses sound like you? Is there one you could save and reuse? Would customers feel respected reading them?
What just happened
Text tone is everything in the trades. A blunt 'yes' sounds cold. A friendly 'Tuesday works great — I'll see you around 9' builds loyalty. AI helps you find the right warmth level for each customer type.